This privacy policy explains what personal information Digital Online Solution collects through DigitalOnlineSolution.com, why we collect it, how we use it and what rights you have. It is written to be readable rather than exhaustive; if anything here is unclear, email us and we will explain it plainly.
Who we are
Digital Online Solution is a digital marketing and technology agency operating from Delhi NCR, India. For the purposes of data protection law we are the data controller for information collected through this website. You can reach us at hello@digitalonlinesolution.com or on +91 82871 90900.
Information we collect
Information you give us
- Enquiry details — name, company, email address, phone number, website, service interest, budget range and the message you write when you submit a contact form.
- Recruitment information — CVs and application details sent to our careers address.
- Correspondence — records of emails, WhatsApp messages and calls where you contact us.
Information collected automatically
- Usage data — pages visited, time on page, referring source, approximate location derived from IP address, and device and browser type.
- Cookies and similar technologies — used for analytics and, where you consent, advertising measurement.
How we use your information
- To respond to your enquiry and provide the consultation or services you requested.
- To send information you have asked for, and occasional relevant updates where you have consented.
- To improve the website, understand which content is useful and diagnose technical problems.
- To meet legal, accounting and contractual obligations.
We do not sell your personal information. We do not share it with third parties for their own marketing.
Legal basis for processing
Where applicable law requires a legal basis, we rely on: your consent (for marketing communications and non-essential cookies); the performance of a contract or steps taken at your request before entering one (responding to enquiries and delivering services); and our legitimate interests in operating and improving the website, provided those interests are not overridden by your rights.
Cookies
The site uses cookies in two broad categories. Essential cookies make the site function and cannot be switched off. Analytics and advertising cookies help us understand traffic and measure campaign performance; these load only where you consent, and consent signals are passed to the relevant platforms. You can clear or block cookies through your browser settings, though some features may then behave unexpectedly.
Third-party services
We use established service providers to run the site and our marketing, which may process data on our behalf. These typically include analytics platforms, advertising platforms, form and email delivery services, hosting providers and content delivery networks. Each processes data under its own privacy terms, and we select providers that offer appropriate safeguards.
Data retention
Enquiry data is kept for as long as needed to respond and for a reasonable period afterwards in case you return, and then deleted or anonymised. Client records are retained for the duration of the engagement plus the period required for tax and legal compliance. Recruitment data is retained for up to twelve months unless you ask us to delete it sooner.
Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion, object to or restrict certain processing, withdraw consent at any time, and request a copy of your data in a portable format. To exercise any of these, email hello@digitalonlinesolution.com. We will respond within the timeframes required by law and may need to verify your identity first.
Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections, access controls and vendor review. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Children
This website is intended for business audiences and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, contact us and we will delete it.
International transfers
Some service providers process data outside India. Where that happens, we take steps to ensure an appropriate level of protection through contractual safeguards with those providers.
Changes to this policy
We may update this policy as our services or the law change. The revision date at the top of this page shows when it was last modified. Material changes will be highlighted on the website.
Contact
Questions, requests or complaints about privacy can be sent to hello@digitalonlinesolution.com or by phone on +91 82871 90900. If you are not satisfied with our response, you may have the right to complain to the relevant data protection authority in your jurisdiction.
Plain summary: we collect what you send us through the contact form, plus standard website analytics. We use it to reply to you and improve the site. We do not sell it. Ask us and we will delete it.